Terms & Conditions

BY VIEWING THIS SITE, YOU ARE CONSENTING TO OUR TERMS AND CONDITIONS

OVERVIEW
The terms “we,” “us,” and “our” refer to Your Story Matters, LLC, the book coaching business owned and operated by Book Coach Julie Artz. The term the “Site” refers to julieartz.com. The terms “Client,” “user,” “you,” and “your” refer to site visitors, newsletter subscribers, customers, and any other users of the site. The term “Services” refer to book coaching services, and content on the Site. Your Story Matters LLC may be contacted through our form here.

Use of this Site including all materials presented herein and all online services provided by Your Story Matters LLC is subject to the following Terms and Conditions. These Terms and Conditions apply to all site visitors, customers, and all other users of the site. By using the Site or Services, you agree to these Terms and Conditions, without modification, and acknowledge reading them.

Your Story Matters LLC FULFILLMENT POLICY FOR PAYMENTS VIA Stripe, Inc.
These policies will aid users determine how Your Story Matters LLC fulfills orders and payments made via the payment processor Stripe, Inc.

FULFILLMENT POLICY
At Your Story Matters LLC, we ensure that the services we provide are satisfactory. Client satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased from our Company. Please read this Policy carefully to understand your rights and also understand the requirements for the refund. Our services are billed in U.S. Dollars.

DELIVERY POLICY
At Your Story Matters LLC, we sell Book Coaching Services. We deliver our services to clients via electronic and telephonic means pursuant to our client’s requests.

REFUNDS
Due to the immediate access and non-returnable nature of digital products, all sales of downloadable or streamable content—including [e.g., e-books, templates, courses, software]—are final and non-refundable. By completing your purchase, you acknowledge and agree that you forfeit your right to a refund once the digital file has been accessed or downloaded.

USE OF THE SITE AND SERVICE
To access or use the Site, you must be 18 years of age or older and have the requisite power and authority to enter into these Terms and Conditions. Information provided on the Site and in the Services and other information are subject to change. Your Story Matters LLC makes no representation or warranty that the information provided, regardless of its source (the “Content”), is accurate, complete, reliable, current, or error-free. Your Story Matters LLC disclaims all liability for any inaccuracy, error, or incompleteness in the Content.

LEGAL DISCLAIMER
Every effort has been made to accurately represent our services and their potential. The testimonials and examples used don’t apply to the average client, and are not intended to represent or guarantee that anyone will achieve the same or similar results. In fact, no guarantees are made that you will achieve results from our ideas and techniques in our material. Each individual’s success depends on his or her background, dedication, desire, and motivation. As with any business endeavor, there is an inherent risk of loss of capital and there is no guarantee that you will earn any money.

CANCELLATION POLICY
The Agreement with a Client shall commence as of the Effective Date, and remains in effect until all services have been completed. Thereafter, Agreements may be extended for an additional  period upon written agreement executed by both parties. The Term of the agreement shall continue until the agreement is terminated. After the first three months, either Party may terminate this agreement by providing 30 days written notice to the other Party. Notwithstanding the foregoing each Party may terminate this Agreement immediately without prior notice in the event of a material breach of this Agreement by the other Party, or the parties may terminate this Agreement on other terms mutually agreed upon in writing. Upon termination, Your Story Matters LLC shall invoice Client for any payment due and payment will be due immediately upon receipt of the invoice.

REFUSAL OF SERVICE
The Services are offered subject to our acceptance of your order or requests. We reserve the right to refuse service to any order, person or entity, without the obligation to assign reason for doing so. No order is deemed accepted by us until payment has been processed. We may at any time change or discontinue any aspect or feature of the Site or Service, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.

CREDIT CARD CHARGEBACKS
You understand and agree that in the event that you initiate a chargeback and/or merchant dispute with your issuing bank for any services from Your Story Matters LLC that you have in fact received and owe payment for, and you are successful in recovering the disputed funds that would otherwise be owed to us, we will make every effort to provide documentation to the issuing bank that you did receive delivery of your products /services including this Chargeback Policy, as well as our Refund Policy.

Further we reserve the right to issue you an invoice for any and all services that Your Story Matters LLC has sold and delivered to you. You hereby agree to pay the full invoice in the event that a chargeback dispute is initiated. Should you ultimately fail to make appropriate payment, we reserve the right to pursue any and all available legal and equitable remedies available by law.

SERVICES DESCRIPTION
We endeavor to describe and display the Services as accurately as possible. While we try to be as clear as possible in explaining the Services, please do not accept that the Site is entirely accurate, current, or error-free. No guarantees about the results customers may experience. Results may vary between individuals.

MATERIAL YOU SUBMIT TO THE SITE
You shall not upload, post or otherwise make available on the Site any artwork, photos, or other materials (collectively “Materials”) protected by copyright, trademark, or other proprietary right without the express written permission of the owner of the copyright, trademark, or other proprietary right, and the burden of determining that any Materials are not so protected rests entirely with you. You shall be liable for any damage resulting from any infringement of copyrights, trademarks, or other proprietary rights, or any other harm resulting from such a submission. For all Materials submitted by you to the Site, you automatically represent or warrant that you have the authority to use and distribute the Materials, and that the use or display of the Materials will not violate any laws, rules, regulations, or rights of third parties.

INTELLECTUAL PROPERTY RIGHTS TO YOUR MATERIALS
We claim no intellectual property rights over the material you supply to Your Story Matters LLC. You retain copyright and any other rights you may rightfully hold in any content that you submit through the Site or Service. Content you submit to Your Story Matters LLC remains yours to the extent that you have any legal claims therein. You agree to hold Your Story Matters LLC harmless from and against all claims, liabilities, and expenses arising out of any potential or actual copyright or trademark misappropriation or infringement claimed against you. By submitting material on the Site, you grant us the right to use your name, book cover, book title, and likeness in marketing and advertising campaigns with prior written permission for promotional, business development, and marketing purposes.

OUR INTELLECTUAL PROPERTY
The Site and Service contain intellectual property owned by Your Story Matters LLC, including trademarks, copyrights, proprietary information, and other intellectual property. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the Site or Service Content or intellectual property, in whole or in part, without our prior written consent. We reserve the right to immediately remove you from the Service, without refund, if you are caught violating this intellectual property policy.

FORCE MAJEURE
Your Story Matters LLC shall not be liable for delay or failure in the performance of its obligations under this Agreement if such delay or failure is caused by conditions beyond its reasonable control, including but not limited to, fire, flood, inclement weather, accident, earthquakes, telecommunications line failures, electrical outages, network failures, acts of God, terrorism, civil commotion, or labor disputes. 

CONFIDENTIALITY
Users of our Sites hereby understand that the tools, processes, strategies, materials and information presented on our Sites are copyrighted and proprietary, so user agrees not to record, duplicate, distribute, teach or train from our information in any manner whatsoever without our express written permission. Any unauthorized use or distribution of our Sites proprietary concepts, materials, and intellectual property by you or your representatives is prohibited and Promoter will pursue legal action and full damages if these terms are violated in order to protect its rights.

Any information that the Client shares with us is considered confidential (“Confidential Information”). We agree not to disclose or make use of any Confidential Information, directly or indirectly, except for the sole benefit of Client, as necessary to perform the Services, without Client’s written consent. We will not disclose Client’s name as a reference without Client’s written consent. We shall not directly or indirectly disclose or make use of any Confidential Information after the term of this Agreement for any reason. We will use reasonable care in handling Client’s Confidential Information so that it does not enter the public domain. We will return all Confidential Information to Client upon termination of this Agreement.

Client acknowledges that the working relationship is not considered a legally confidential relationship (like the medical and legal professions) and communications between us and the Client are not subject to the protection of any legally recognized privilege.

We may disclose Confidential Information to the extent that: (i) it becomes publicly available or known by no fault of Your Story Matters LLC; (ii) Client grants permission for such disclosure in writing; (iii) Your Story Matters LLC obtains the information from a third party, without breach of any obligation to the Client; (iv) disclosure is required by any court or government agency; (v) Your Story Matters LLC reasonably believes that there is an imminent or likely risk of danger or harm to the Client or others; or (vi) it involves illegal activity.

CHANGED TERMS
We may at any time amend these Terms and Conditions. Such amendments are effective immediately upon notice to you by us posting the new Terms and Conditions on this Site. Any use of the Site or Service by you after being notified means you accept these amendments. We reserve the right to update any portion of our Site and Service, including these Terms and Conditions, at any time. We will post the most recent versions to the Site and list the effective dates on the pages of our Terms and Conditions.

THIRD PARTY RESOURCES
The Site and the Service contain links to third party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content, or policies of third party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with Your Story Matters LLC.  You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

INDEMNIFICATION
Client, at Client’s expense, shall release, indemnify and hold Your Story Matters LLC and its directors, officers, shareholders, employees and agents, and the personal representatives and assigns of each, harmless from and against and all claims, suits, liability, cost and expenses, including without limitation, reasonable attorneys’ fees and expenses, in connection with any act or omission of Your Story Matters LLC in providing the Services and/or arising out of any Work Product, unless due to negligence of the Your Story Matters LLC.

PUBLICITY
Client agrees that Your Story Matters LLC may use the Client’s name, logo, and/or image (but not contact information or personal information) in Your Story Matters LLC’s  advertising or promotional literature and may publish articles, blog posts or other advertising and promotional material relating to the Client and the Services. Client releases Your Story Matters LLC from any and all liability, including but not limited to infringement of any right to privacy or right to publicity, relating to or arising out of publicity of Client’s name, logo, and/or image as permitted in this section. Nothing in this section releases Your Story Matters LLC from the confidentiality requirements of this Agreement.

LIMITATION OF LIABILITY
Except as expressly provided in this Agreement, Your Story Matters LLC makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the Services. In no event shall Your Story Matters LLC be liable to Client for any indirect, consequential or special damages. Your Story Matters LLC’s entire liability for any breach of this Agreement, and Client’s sole remedy, shall be limited to the lesser of the total Contract Price or the amount actually paid by Client to Your Story Matters LLC under this Agreement.

WAIVER
The waiver by either Party of a breach or default of any of the provisions of this Agreement by the other party shall not be construed as a waiver of any succeeding breach or default of the same or any other provision of this Agreement, nor shall any delay or omission on the part of either party to exercise or avail itself of any right, power or privilege that it has or may have hereunder operate as a waiver of any breach or default.

SEVERABILITY
If any provision or portion of these Terms and Conditions are held by a court of competent jurisdiction to be illegal, invalid, or unenforceable, the remaining provisions or portions shall remain in full force and effect, and the invalid provision or part shall be deleted as narrowly as possible to render this Agreement valid and enforceable. If the scope of any provision of this Agreement is determined to be too broad to permit enforcement to its maximum extent, such provision shall be enforced to the maximum extent permitted by law.

GOVERNING LAW
This Agreement will be governed by and interpreted in accordance with the laws of the State of Florida, without giving effect to its principles of conflicts of law.

ENTIRE TERMS AND CONDITIONS
These Terms and Conditions shall be deemed to express, embody and supersede all previous statements, promises, inducements, understandings, agreements, or commitments, whether written or oral, between the parties with respect to the subject matter hereof and to fully and finally set forth the entire agreement between the parties. No previous statement, promise, inducement, understanding, or agreement made by any party hereto that is not contained herein shall be binding or valid.

NOTICES
All notices shall be in writing and deemed effective when received by either electronic mail or paper mail at the address of the party to be notified provided in the introductory provision of this Agreement. Either party may change the address to which notices are to be sent by providing written notice to the other party as provided for in this section.

EFFECT OF HEADINGS
The subject headings of the paragraphs and subparagraphs of this Agreement are included for convenience only and shall not affect the construction or interpretation of any of its provisions.

NO INSURANCE
As Your Story Matters LLC is an independent Contractor, Client will not be required to provide Your Story Matters LLC with any employee, individual or group insurance policy or any other kind of insurance coverage including, but not limited to, workers compensation, general or public liability, or errors and omissions insurance.

RECOVERY OF LITIGATION EXPENSES
If any legal action or any arbitration or other proceeding is brought for the enforcement of this Agreement, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of this Agreement, the successful or prevailing party or parties shall be entitled to recover reasonable attorney’s fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.

ASSIGNMENT
Neither Party may assign, transfer, subcontract or delegate any right or obligation under these Terms and Conditions without the prior written consent of the other party.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected]  or by mail using the details provided below: PO Box 210, Laporte, Colorado 80535